As a property partner, understanding how commission and payouts work can help with planning pricing and cash flow more effectively. This guide walks through how commission works on eStay, from booking to payout.
How Commission Is Calculated
eStay charges a commission on completed bookings, calculated as a percentage of the room revenue collected, excluding taxes. Commission rates are set at the country and property-type level, meaning a hotel and a villa in the same country may see different rates depending on how the platform has configured that category. Where a partner-specific rate applies instead of the standard rate, it is disclosed in advance so there are no surprises once bookings start coming in.
When the Wallet Gets Credited
Once a guest checks in, the partner wallet is credited automatically based on the amount actually collected online for that booking. For properties that allow paying part of the total at the property itself, the credited amount reflects only the portion collected through the platform, with commission deducted from that online portion.
Requesting a Withdrawal
Partners can request a withdrawal from their wallet balance at any time, subject to the funds actually being available. A few things to keep in mind when withdrawing:
Withdrawal requests are reviewed before funds are released.
Approved withdrawals are transferred to the bank account registered on the partner profile.
Keeping bank details up to date helps avoid delays in processing a withdrawal.
Why Commission Varies
Commission rates are not identical everywhere by design. Local market conditions, property type, and country-level agreements all factor into how a rate is set, which is why two partners in different countries, or even different property types in the same country, may see different numbers on the same booking value.
Understanding this structure from the start makes it easier to price rooms confidently and to know exactly what to expect once a booking moves from confirmed to checked in.
